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Refund Policy

Éthera Glow Legal Disclaimer

The information provided by Éthera Glow on our website, product packaging, social media channels, and marketing materials is for general informational purposes only. By purchasing or using our products, you agree to the following terms and conditions.
 

Cosmetic Use Only
 

Éthera Glow products are intended for external cosmetic use only. Our products are designed to cleanse, moisturize, and enhance the appearance of healthy skin. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
 

FDA Disclaimer

Statements made regarding Éthera Glow products have not been evaluated by the U.S. Food and Drug Administration (FDA). Our products are not intended to diagnose, treat, cure, or prevent any disease. Individual Results May Vary

Results from using our products may vary from person to person depending on skin type, lifestyle, allergies, and other individual factors. We do not guarantee specific results.
 

Patch Test Recommendation

Before using any new skincare product, perform a patch test on a small area of skin at least 24 hours before full application.

Discontinue use immediately if irritation, redness, burning, or an allergic reaction occurs. If symptoms persist, consult a licensed healthcare professional.
 

Allergies & Ingredient Sensitivities

Please review all ingredient lists before using any Éthera Glow product. Customers are responsible for determining whether a product is appropriate for their personal skin type and allergies. Éthera Glow is not responsible for allergic reactions resulting from known or undisclosed ingredient sensitivities.

Éthera Glow Refund & Return Policy

At Éthera Glow, we are committed to providing luxurious, high-quality body care products. Your satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

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Returns: We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • Items must be unused, unopened, and in their original packaging.

  • Products must be in the same condition in which they were received.

  • Proof of purchase or your order number is required.

 

For health and hygiene reasons, we cannot accept returns of products that have been opened, used, or tampered with unless they arrived damaged or defective.

 

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

 

Once reviewed, we will provide a replacement or issue a full refund at no additional cost.

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Refunds: 

After your returned item is received and inspected, we will notify you of the status of your refund.

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If approved:

  • Refunds will be issued to your original payment method.

  • Please allow 5–10 business days for your financial institution to process the refund.

 

Original shipping charges are non-refundable unless the return is due to our error.

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Exchanges

We only replace items that are damaged, defective, or incorrect. If you need an exchange, please contact our customer support team.

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Non-Returnable Items

The following items are not eligible for return:

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  • Opened or used body oils, body scrubs, or skincare products

  • Gift cards

  • Promotional or clearance items marked as Final Sale

  • Products damaged through misuse or improper storage

 

Return Shipping

If the return is due to a change of mind, the customer is responsible for return shipping costs.

If the return is due to a damaged, defective, or incorrect item, Éthera Glow will provide a prepaid return shipping label.

 

Cancellations

Orders may be canceled only if they have not yet been processed or shipped. Once an order has shipped, it must follow our return process.

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